JK Audio Broadcast Host and dropouts/disconnects

[davethackeray]

Just off the phone to the lovely Denise in tech support at JK Audio, after another b0rked interview via the Broadcast Host.

On two of my most recent interviews the line has suddenly disconnected mid-flow. Which is extraordinarily disconcerting for the interviewee and damaging to confidence as the host. After all, you need to have absolute confidence in all your kit to nail a show, right?

Denise gave me two good examples of how this could happen. A drop in the phone line voltage being one, static by twiddling on the knobs the other.

Have any of you cool cats here at gspn.tv had similar issues with the JK Audio Broadcast Host? I'm hoping to have this completely sorted for next time!

[Cliff Ravenscraft]

Out of more than 1,000 calls made with the Broadcast Host (I use these for all my consulting calls), I've only dropped a call twice.

Each time, it was the connection on the other end.

This happened on one interview that I did.  That call was dropped due to the interviewee's cell signal loss.

The other happened when I was doing a webinar online.  This happened just because of the conferencing calling system's phone line voltage had a sudden drop and it tripped the Host to close the connection as it though the phone had been hung up.


2 out of over a thousand isn't bad.  However, I'd also make sure that nobody else in the home is picking up the phone somewhere else in the home/office.  Also, make sure there is no fax or other electronic equipment hooked up to the phone line.   For example, some DVR's have a phone connection that they use to "Phone Home" for software updates or for billing of movies purchased on the system.

Cliff

[davethackeray]

Hey Cliff!

I'm the only guy home when I'm podcasting, so unless the missus has hidden a lover in a box somewhere complete with broadband/fax connection or suchforth, we can rule that mother out.

I've been mooting whether it could be the static thing. I guess I do fondle the knobs a little sometimes to correct a level issue. I need to get this done before the interview begins - which of course I try to do, but then something inside me says 'MAKE IT EVEN BETTER!' and I resort directly to the JK.

So it could be that. Denise said it could be a humidity thing - but as we know, here in the UK we don't suffer from a dry environment so that was instantly ruled out.

Which leads me to fear whether there could be something inherently wrong with the damn equipment itself. Having forked out nearly $450 on the darn thing, I'm hoping my fears are nothing more than founded in naivety.

[Cliff Ravenscraft]

If it's a turning the knob thing.  I do all that playing around ahead of time, testing with my own phone call in from my cell.

From then on, I use only the sliders on the mixer itself to adjust the volume.  From there, I never really touch the JK Audio unit itself.

I hope you get it figured out.